Refunds & Exchanges

HAIR CAN ONLY BE RETURNED & EXCHANGED IF THERE WAS AN ERROR IN TEXTURE/LENGTH. IF ORDER IS CORRECT YOU MAY NOT RETURN OR EXCHANGE DUE TO THE DELICATE NATURE OF OUR PRODUCT.

If BNB sent an incorrect order, HAIR HAS TO BE IN ORIGINAL PACKAGING & UNWASHED to be exchanged for correct order.

Mishandling of hair during customer care DOES NOT warrant a refund.

-bleaching

-washing

-cutting

etc.

Please follow hair care instructions given on this site, the card given in your parcel, and on out social media platforms.

YOU HAVE 7 BUSINESS DAYS TO EXPRESS CONCERN OF MISTAKE IN ORDER FOR THE RETURN TO BE VALID.