Shipping policy

SHIPPING & PROCESSING POLICY

Thank you for choosing BNB Premium Hair Extensions! We strive to make your shopping experience as seamless and enjoyable as possible. Please review our processing and shipping policy before placing your order.

PRE-ORDERS

IMPORTANT: If your order contains both in-stock and pre-order items, your entire order will be treated as a pre-order and will ship together once all items are ready.

Step 1: Pre-Order Processing

Please allow up to 14 business days for pre-order processing.

Business days do not include weekends or holidays.

Processing begins on the next business day after your order is placed and payment is confirmed.

Your order may ship sooner than expected; however, please allow the full processing period before requesting an order update.

Step 2: Shipping

Once processing is complete, shipping typically takes 1–5 business days.

Orders may be shipped through:

USPS • UPS • FedEx • DHL

Tracking information will be emailed to you once your package has shipped.

Step 3: Schedule Your Hair Appointment

Please schedule your hair appointment only after your hair has been delivered and is securely in your possession.

BNB Premium Hair Extensions is not responsible for missed, canceled, or rescheduled hair appointments due to shipping or processing times.

Hair arriving after a scheduled appointment does not warrant a refund.

IN-STOCK ORDERS

In-stock orders require 2–3 business days for processing before shipment.

Once shipped, delivery typically takes 1–5 business days.

Orders may be shipped through:

USPS • UPS • FedEx • DHL

Please schedule your hair appointment only after you have received your package.

EXPEDITED SHIPPING

We do not currently offer expedited or express shipping directly through our website.

If you require a faster shipping option, please contact us before placing your order to inquire about availability and additional shipping costs.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email containing your tracking information.

You can track your package using the provided tracking number through the respective courier’s tracking system.

You may also receive email notifications regarding:

● Order confirmation

● Shipment confirmation

● Tracking updates

● Delivery confirmation

SHIPPING ADDRESS

Please carefully review your shipping address before completing checkout.

Customers are responsible for providing a complete and accurate shipping address.

BNB Premium Hair Extensions is not responsible for delays, lost packages, or undeliverable shipments resulting from an incorrect or incomplete address provided by the customer.

MISSING, LOST, OR DAMAGED SHIPMENTS

If your package is lost or damaged while in transit, a claim may need to be filed with the applicable shipping carrier or third-party shipping protection provider.

Please contact us as soon as possible so we can provide any available information needed to assist with the claims process.

PACKAGES MARKED AS DELIVERED

BNB Premium Hair Extensions is not responsible for packages shipped to the address provided by the purchaser and marked as delivered by the shipping carrier.

If tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly to begin an investigation or claim.

PACKAGES RETURNED BY THE CARRIER

If your package is returned to BNB Premium Hair Extensions by the shipping carrier, you will be given the option to:

● Pay a new shipping fee to have the package re-shipped, or

● Receive eligible store credit.

A package being returned by the shipping carrier does not automatically warrant a refund.

PLEASE REMEMBER

PRE-ORDER: Up to 14 business days processing + 1–5 business days shipping.

IN-STOCK: 2–3 business days processing + 1–5 business days shipping.

Weekends and holidays are not included in business-day processing times.

Please allow the full processing timeframe to run its course before requesting an order status update.

Most importantly: Do not schedule your hair appointment until your hair has been delivered and is in your possession.